Terms & Conditions

Welcome to Pinball Base. These Terms & Conditions explain the rules that apply when you browse our website or purchase products from us.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Pinball Base

Pinball Base operates an online store offering pinball machines, arcade games, accessories, parts, and related products.

Throughout these Terms & Conditions, “Pinball Base”, “we”, “us”, and “our” refer to Pinball Base. “You” and “customer” refer to the person using our website or purchasing our products.

2. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for unlawful or fraudulent purposes.

• Attempt to interfere with or damage our website or systems.

• Use our website to obtain unauthorised access to information or accounts.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, availability, and prices are accurate and up to date.

Product images may vary slightly from the actual product due to screen settings, photography, manufacturer updates, or other factors.

Where a product is supplied by a manufacturer or third-party brand, specifications may change without notice.

4. Prices, GST and Free Shipping

Prices displayed on our website are shown in the currency indicated on the website.

For orders delivered within Australia, the prices displayed on our website include applicable GST where GST is required to be included. We aim to display the total price payable by the customer clearly before purchase.

We currently offer free standard shipping on eligible orders delivered to the locations specified on our website. Where a particular product, delivery method, remote location, or other circumstance is excluded from free standard shipping, any applicable charge will be clearly disclosed before you complete your purchase.

For international orders, we may offer free shipping to selected destinations as stated on the relevant product page or at checkout. Unless we expressly state otherwise, taxes, customs duties, import charges, and other government charges imposed by the destination country are the customer’s responsibility.

Please see our Pricing & GST Policy for more information.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we have received your order. This does not necessarily mean that the order has been accepted if we need to verify availability, pricing, payment, or other information.

We may contact you if there is an issue with your order.

If we cannot supply a product you have paid for, we will provide an appropriate solution in accordance with applicable consumer laws.

6. Product Availability

Some products may have limited availability, be made to order, or be subject to manufacturer or supplier availability.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, including a refund where required.

7. Payment

Payment must be successfully received before an order is processed or dispatched, unless we have expressly agreed to another payment arrangement.

We may use third-party payment providers to process payments securely.

You must provide accurate billing and payment information when placing an order.

8. Free Shipping and Delivery

We ship to the destinations listed on our website. Where an order qualifies for free standard shipping, no separate standard shipping fee will be charged for that delivery.

Delivery methods and estimated delivery times may vary depending on the product, destination, availability, and carrier.

Delivery estimates are provided as a guide and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, natural events, or other disruptions.

Free shipping does not automatically mean that customs duties, import taxes, or other government charges are included for international orders. Unless we expressly state that such charges are covered by Pinball Base, they remain the customer’s responsibility.

9. Returns, Refunds, Repairs and Replacements

Our returns and refund process is subject to applicable Australian Consumer Law and any additional rights or policies stated on our website.

Australian consumers have automatic consumer guarantees that cannot be excluded by our Terms & Conditions.

Depending on the circumstances, a customer may be entitled to a repair, replacement, refund, cancellation, or other remedy where a product does not meet the applicable consumer guarantees.

Nothing in these Terms & Conditions limits or excludes any rights or remedies that cannot legally be excluded under Australian law.

For information about returning a product, please refer to our Returns & Refund Policy or contact our customer service team.

10. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to any manufacturer’s warranty or additional warranty that we may provide.

11. Manufacturer Warranties

Some products may include a manufacturer’s warranty or additional warranty offered by Pinball Base.

Where a warranty applies, the relevant warranty terms will be provided with the product or made available to you.

A manufacturer’s or store warranty does not replace or limit your rights under applicable consumer law.

12. Pre-Owned, Refurbished or Display Products

If we offer pre-owned, refurbished, used, or display products, the condition of the product will be described on the relevant product page.

Any known material defects, cosmetic imperfections, missing components, or other important condition information will be disclosed where applicable.

Your consumer rights continue to apply as required by law.

13. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product information, designs, and other materials, is owned by or licensed to Pinball Base or the relevant rights holder.

You must not reproduce, modify, distribute, publish, or commercially use our website content without appropriate permission.

14. Website Accuracy and Availability

We aim to keep our website available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

We may update, modify, suspend, or discontinue parts of the website when reasonably necessary.

15. Pricing, Shipping or Technical Errors

We take reasonable steps to ensure that prices and product information are accurate.

If a technical or system error results in an incorrect price or product information being displayed, we will address the situation in accordance with applicable law.

Nothing in these Terms & Conditions is intended to remove or restrict rights that consumers have under Australian Consumer Law.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes, restricts, or modifies any right, guarantee, warranty, remedy, or liability that cannot legally be excluded, restricted, or modified under applicable law.

To the extent permitted by law, Pinball Base will not be responsible for losses arising from circumstances outside our reasonable control.

17. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government actions, customs delays, internet or telecommunications failures, or other significant events.

Where such an event affects your order, we will take reasonable steps to communicate with you and provide an appropriate solution.

18. Privacy

We collect and use personal information in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and used as described in our Privacy Policy.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with the applicable “Last Updated” date.

Changes will not remove or reduce rights that you have under applicable consumer law.

20. Governing Law

These Terms & Conditions are governed by the laws applicable in Australia.

Nothing in these Terms & Conditions prevents a consumer from exercising rights or remedies available under applicable consumer protection laws.

21. Contact Us

If you have questions about these Terms & Conditions, an order, a product, shipping, returns, or your consumer rights, please contact us:

Pinball Base
Email: info@pinballbase.com
Phone: +61283108052
Time: 08:00 am – 05:00 pm