Payment Policy
At Pinball Base, we aim to make purchasing pinball machines, arcade games, redemption games, claw machines, basketball games, jukeboxes, dartboards, skee-ball machines, alley bowlers, parts and accessories simple and secure.
This Payment Policy explains the payment methods we accept, when payment is required, payment processing, pricing, refunds and other payment-related matters.
Accepted Payment Methods
Pinball Base currently accepts the following payment methods:
Bank Transfer
Stripe
Apple Pay
The payment method available to you may depend on your device, browser, location and the options supported at checkout.
No other payment methods are accepted unless specifically made available by Pinball Base.
Payment at Checkout
Unless otherwise agreed by Pinball Base in writing, payment is required when you place your order.
Your order will generally be processed after successful payment has been received and confirmed.
For products requiring special ordering, freight arrangements or other preparation before dispatch, we may begin processing the order once payment has been successfully confirmed.
An order is not considered fully confirmed until the required payment has been successfully received.
Pricing
All prices displayed on the Pinball Base website are in Australian dollars (AUD) unless otherwise stated.
The applicable product price will be displayed before you complete your purchase.
Where applicable, any taxes or other mandatory charges will be displayed or communicated before you complete your purchase.
Flat-Rate Standard Delivery
Standard delivery within Australia is charged at a flat rate of AUD $330 per order.
A fixed standard shipping and delivery fee of AUD $330 applies to eligible Australian orders and will be clearly displayed at checkout before you complete your purchase.
The flat-rate delivery fee applies once per order, including orders containing multiple products, and covers standard transportation to the delivery address provided at checkout.
Optional services outside standard delivery may incur additional charges. Any applicable additional charge will be communicated before the service is arranged.
For more information, please refer to our Shipping & Delivery Policy.
Bank Transfer
Where you select Bank Transfer as your payment method, Pinball Base will provide the bank account details and payment instructions required to complete your purchase.
Please include the correct payment reference when making your transfer so that we can identify and match your payment to your order.
Your order may remain pending until the funds have been received and payment has been confirmed.
Important: For your security, only make payments to the bank account details provided through Pinball Base’s authorised payment or order communication channels.
If you receive a request claiming that Pinball Base has changed its bank account details, please contact us using our official contact details before transferring any funds.
Stripe Payments
Where Stripe is available at checkout, your payment will be processed securely through Stripe, a third-party payment service provider.
Stripe may process your payment information in accordance with its own terms, privacy policy and security procedures.
Pinball Base does not need to receive or store your full card details when your payment is processed through Stripe.
Payment may be subject to authorisation, verification, fraud screening or other checks conducted by Stripe or your financial institution.
If your payment is declined or cannot be verified, you may be asked to use another available payment method.
Apple Pay
Where Apple Pay is available at checkout, you may use Apple Pay to complete your purchase using a compatible Apple device and supported payment method.
Apple Pay transactions are processed through Apple’s payment technology and the relevant payment network or financial institution.
Availability of Apple Pay may depend on your device, browser, card issuer, region and other technical requirements.
Pinball Base does not receive your full underlying card number when you use Apple Pay.
Payment Processing
Payments may be subject to authorisation and verification by your bank, card issuer, Stripe, Apple Pay or another relevant financial institution or payment network.
Payment processing may be affected by:
Insufficient funds
Incorrect payment information
Bank or card restrictions
Security or fraud checks
Payment provider requirements
Technical issues
Other circumstances outside Pinball Base’s reasonable control
If payment cannot be successfully completed, we may contact you to request that you use another available payment method.
Failed or Declined Payments
If your Stripe or Apple Pay transaction is declined or fails to process, you may be asked to try the payment again or use Bank Transfer.
If payment has not been successfully received, we may be unable to dispatch or release your order until payment has been confirmed.
Pinball Base is not responsible for a payment being declined by your bank, card issuer, Stripe, Apple Pay or another payment provider.
Payment Verification
For certain transactions, Pinball Base or the relevant payment provider may need to verify payment or order information before processing an order.
Additional verification may be requested where reasonably necessary to protect customers and Pinball Base against unauthorised transactions, fraud or payment errors.
If an order cannot be reasonably verified, we may contact you before processing the order.
Duplicate Payments or Payment Errors
If you believe you have accidentally made a duplicate payment or have been charged incorrectly, please contact Pinball Base as soon as possible.
We will review the transaction and, where an error has occurred, take appropriate steps to correct it.
Refunds
Where a refund is approved, Pinball Base will generally process the refund using the original payment method where reasonably possible.
For payments made through Stripe or Apple Pay, the refund may be processed through the relevant payment system.
For payments made by Bank Transfer, we may request the bank account details necessary to process the refund.
The time required for a refund to appear in your account may depend on your bank, card issuer or payment provider.
Refunds and other remedies are subject to our Returns & Refund Policy and any rights you may have under the Australian Consumer Law.
Australian Consumer Law
Nothing in this Payment Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law (ACL).
Where the ACL applies, customers have automatic consumer guarantee rights when purchasing goods and services.
If a product or service does not meet the consumer guarantees required by law, you may have rights to an appropriate remedy depending on the circumstances.
Our payment terms do not remove or limit any rights that cannot legally be excluded under Australian law.
Payment Security
Pinball Base takes reasonable steps to protect payment and transaction information.
Payments made through Stripe and Apple Pay are processed using the relevant payment provider’s systems and security measures.
For Bank Transfer payments, customers should take care to verify the payment details before transferring funds.
Pinball Base will not ask customers to provide their full card PIN, online banking password or other confidential banking credentials by email or telephone.
Payment Fraud & Suspicious Requests
For your security, please be cautious of unexpected requests for payment or changes to payment instructions.
If you receive a message claiming to be from Pinball Base that requests payment to a new bank account or asks for unusual payment information, please contact us using the contact details published on our website before making payment.
Order Cancellation & Payment
If an order is cancelled before dispatch, any refund will be handled in accordance with our Returns & Refund Policy and applicable law.
Where an order has already been dispatched or a product has been specially ordered, cancellation may be subject to our Returns & Refund Policy and any applicable Australian Consumer Law rights.
Nothing in this section limits any legal rights that cannot lawfully be excluded.
Questions About Payments?
If you have a question about payment, an unexpected charge, a failed transaction or your order payment, please contact us.
Company: Pinball Base
Phone: +61 (2) 7989-4531
Email: info@pinballbase.com
Hours: 08:00 am – 05:00 pm
Address: Unit 1/26 – 28 Winchcombe Ct, Mitchell ACT 2911, Australia
We will assist with payment-related questions and work with the relevant payment provider where necessary.
Accepted payment methods: Bank Transfer, Stripe and Apple Pay.