Frequently Asked Questions at Pinball Base
We offer a wide variety of pinball machines including new releases, restored vintage classics, and collector’s editions. From iconic titles like The Addams Family and Star Wars to the latest Stern releases — we’ve got something for every enthusiast!
Both! We carry brand-new machines directly from manufacturers, as well as professionally refurbished vintage and used machines that have been thoroughly tested and restored.
If you’re local, you’re welcome to visit our showroom (appointment may be required). For online buyers, we provide detailed descriptions, high-resolution photos, and video walkthroughs of each machine.
Yes! We ship pinball machines across the U.S. (and internationally upon request). All machines are professionally crated and insured for safe delivery.
Shipping costs vary depending on your location and the size of the machine. Exact shipping charges are calculated at checkout or can be quoted via email.
Absolutely. We offer financing options through trusted partners. You can choose to pay over time with low monthly payments.
Returns are accepted within 30 days for new machines, provided the machine is in original condition. Used machines may be returned within 14 days, but restocking fees may apply.
Yes! New machines typically come with a manufacturer warranty. All refurbished machines come with a 90-day in-house warranty covering parts and labor.
Yes, we provide in-house repairs for local customers and can assist remotely or recommend technicians for nationwide buyers. We also offer maintenance packages to keep your machine running smoothly.
We’re happy to help! Contact us and let us know your interests, space, and budget — our experts will recommend machines that match your style and experience level.
At Pinball Base, we understand that our customers may have questions about our products, services, and policies. That’s why we’ve created this FAQ section to provide quick and clear answers to the most common queries. Whether you’re looking to purchase a pinball machine, learn more about delivery options, or need technical support, this page will help you find the information you need.
1. What types of products do you sell?
Pinball Base specializes in high-quality pinball machines, arcade games, and entertainment machines for homes, businesses, and game rooms across Australia. Our collection includes both classic and modern pinball machines, with popular titles from Stern, Bally, Williams, and other renowned manufacturers. We also offer parts, accessories, and maintenance supplies to keep your machines running smoothly.
2. How can I place an order?
You can easily order any product directly through our website, https://pinballbase.com. Simply browse our catalog, choose your preferred product, and proceed to checkout. We accept various payment methods, including major credit cards and secure online payments. Once your order is confirmed, you’ll receive an email notification with tracking details and delivery updates.
3. Do you deliver Australia-wide?
Yes, Pinball Base provides fast and reliable delivery across Australia. Our team ensures each pinball machine is safely packed and shipped using trusted couriers. Depending on your location, delivery times may vary, but we always aim to ensure prompt and careful handling.
4. Can I visit your showroom?
Absolutely! We welcome all customers to visit our showroom located at Unit 1/26 – 28 Winchcombe Ct, Mitchell ACT 2911, Australia. Here, you can explore our range of pinball and arcade machines in person, test them out, and get expert advice from our friendly staff before making your purchase.
5. What kind of warranty do you offer?
All our new pinball machines come with a manufacturer’s warranty, while pre-owned machines are inspected and serviced to meet high-quality standards. We also provide after-sales support to help with any technical issues or maintenance queries.
6. How can I contact customer support?
If you have additional questions, our support team is always ready to assist. You can reach us via email at info@pinballbase.com
or call us on +61(8) 6610-1362 during business hours thanks for reading Pinball Base FAQ page.
COULDN’T FIND YOUR ANSWER?
We’re here to help. If you couldn’t find the information you are looking for, please reach out to us directly, our team is eager to assist you.