Privacy Policy 

Who We Are

The entity responsible for handling your personal information is:

 Pinballbase.
Australian address: Unit 1/26 – 28 Winchcombe Ct, Mitchell ACT 2911, Australia
Email: info@pinballbase.com
Phone: +61 (2) 8310-8052

For privacy-related questions, requests or complaints, you can contact us using the details above.

 What Personal Information We Collect

Depending on how you interact with Pinballbase, we may collect and hold different types of personal information.

This may include:

Contact information

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Delivery or shipping address

• Contact details

Account information

If you create an account with us, we may collect:

• Username or account details

• Email address

• Password or authentication information

• Order history

• Saved preferences

• Account activity

We do not normally need to know your password in plain text.

Purchase and transaction information

When you purchase a pinball machine, arcade game or other amusement equipment, we may collect:

• Products purchased

• Order number

• Transaction information

• Billing details

• Delivery information

• Purchase history

• Communications relating to your order

Payment information

Payments may be processed by third-party payment providers.

Where possible, we do not directly store complete payment card details. Payment information may instead be collected and processed securely by the payment provider you choose.

The payment provider’s own privacy policy may also apply to information it collects.

Communications

If you contact us by email, telephone, online form, social media or other communication channels, we may retain information contained in those communications, including your name, contact details and the substance of your enquiry.

Website and technical information

When you visit our website, we may collect certain technical information, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website interactions

• Referring website

• Approximate location derived from technical information

• Date and time of visits

• Diagnostic and performance information

We may collect some of this information through cookies and similar technologies.

 How We Collect Personal Information

We generally collect personal information directly from you.

For example, we may collect information when you:

• Visit or use our website

• Create an account

• Purchase a pinball machine or other game

• Request a quote

• Contact customer support

• Subscribe to our newsletter

• Complete an enquiry or contact form

• Request delivery information

• Submit a warranty or service request

• Leave a review or testimonial

• Participate in a promotion or competition

• Communicate with us through social media

We may also receive information from third parties where permitted by law, including payment processors, delivery providers, service providers, business partners, advertising platforms and publicly available sources.

Where we receive unsolicited personal information, we will handle it in accordance with applicable privacy laws.

Why We Collect and Use Personal Information

We collect, hold, use and disclose personal information for purposes that are reasonably necessary for operating our business.

These purposes may include:

• Processing and fulfilling orders

• Arranging delivery of pinball machines and arcade equipment

• Providing quotes and product information

• Processing payments

• Managing customer accounts

• Providing customer support

• Processing returns, refunds and warranty claims

• Communicating with customers about orders

• Providing product recommendations or information requested by you

• Maintaining and improving our website

• Understanding how customers use our website

• Detecting and preventing fraud or misuse

• Maintaining website and payment security

• Managing our business records

• Complying with legal and regulatory obligations

• Sending marketing communications where permitted by law

• Managing competitions, promotions and customer reviews

• Resolving disputes and handling complaints

We will not use your personal information for purposes that are unrelated to the purposes for which it was collected unless permitted or required by law.

Direct Marketing

With your consent where required, or where otherwise permitted by applicable law, we may send you marketing communications about products, promotions, new pinball machines, arcade games, special offers and other services that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe facility provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send you service-related communications that are necessary for your orders, account, warranty, delivery or other transactions.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• Keep our website functioning properly

• Remember preferences

• Understand website usage

• Improve website performance

• Maintain security

• Analyse traffic

• Personalise certain website experiences

• Measure advertising and marketing effectiveness

You can configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect some website functionality.

Where required by law, we will seek appropriate consent before using non-essential cookies or similar technologies.

How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include:

• Access controls

• Password protection

• Secure systems

• Encryption where appropriate

• Restricted employee access

• Security monitoring

• Secure payment processing

• Regular review of information-handling practices

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when protecting your own account credentials and devices.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide products and services

• Maintain business and transaction records

• Deal with warranties and returns

• Resolve disputes

• Meet legal, accounting and tax obligations

• Prevent fraud

• Enforce our agreements

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or regulatory retention requirements.

Who We May Disclose Personal Information To

Depending on the circumstances, we may disclose personal information to third parties where reasonably necessary to operate our business or provide our products and services.

These third parties may include:

• Payment processors and financial institutions

• Delivery and freight companies

• Warehousing and logistics providers

• IT and website service providers

• Website hosting providers

• Customer support providers

• Email and communications providers

• Marketing and advertising service providers

• Analytics providers

• Professional advisers such as accountants, lawyers and insurers

• Fraud prevention and security providers

• Government agencies, regulators or law enforcement bodies where required or authorised by law

We do not sell your personal information as a standalone customer database.

Overseas Disclosure

Some of our service providers may be located outside Australia, or may store or process information using infrastructure located overseas.

Depending on the services we use, personal information may potentially be disclosed to or stored in other countries where our service providers operate.

Where required by the Privacy Act, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with applicable Australian privacy requirements.

The countries to which information is actually disclosed may change as our technology and service providers change.

Access to Your Personal Information

You may request access to personal information that we hold about you.

To make an access request, contact us using the details provided in this Privacy Policy.

We will generally respond to your request within a reasonable period.

In some circumstances, the Privacy Act permits or requires us to refuse access to particular information. If we refuse access, we will generally explain why, unless an exception applies.

We may need to verify your identity before providing access to personal information.

Correcting Your Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe that personal information we hold about you is inaccurate, incomplete, misleading or out of date, you can ask us to correct it.

Please contact us with details of the information you believe should be corrected.

We will consider your request and take reasonable steps to correct information where appropriate.

Anonymity and Pseudonymity

Where it is lawful and practicable, you may have the option of dealing with us without identifying yourself or by using a pseudonym.

However, this may not be possible where we need your identity to:

• Process an order

• Arrange delivery

• Process a payment

• Provide warranty or after-sales support

• Verify an account

• Comply with a legal requirement

• Deal with a particular request or transaction

Children’s Privacy

Our products and website are primarily intended for adults and businesses purchasing amusement equipment.

We do not knowingly collect personal information from children where collection is not permitted by law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the information and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, including payment services, social media platforms, manufacturers, advertising services and other websites.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Reviews, Testimonials and User Content

If you voluntarily submit a review, testimonial, photograph, video or other content to Pinballbase, we may use that content for legitimate business and marketing purposes in accordance with the terms under which it was submitted.

If you provide a testimonial or review that includes personal information, you should consider what information you are making publicly available.

We will not knowingly represent a fictional review as a genuine customer review.

If you believe that a published review or testimonial contains personal information that should not be displayed, please contact us

Data Breaches

We take reasonable steps to protect personal information against unauthorised access, loss or disclosure.

If a data breach occurs that is subject to Australia’s Notifiable Data Breaches scheme, we will assess the incident and take the steps required by applicable law, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where legally required.

Privacy Complaints

If you believe that Pinballbase has breached the Australian Privacy Principles or otherwise mishandled your personal information, we encourage you to contact us first.

Please provide:

• Your name

• Your contact details

• Details of your complaint

• Relevant dates or transactions

• Any supporting information

We will investigate your complaint and respond within a reasonable period.

We will not charge you for making a privacy complaint.

 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business

• Our products and services

• Our technology

• Our information-handling practices

• Privacy legislation

• Regulatory requirements

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Australian address: Unit 1/26 – 28 Winchcombe Ct, Mitchell ACT 2911, Australia
Email: info@pinballbase.com
Phone: +61 (2) 7989-4531

We will make reasonable efforts to respond to privacy enquiries and requests in accordance with applicable Australian privacy requirements.