Shipping & Delivery Policy
At Pinball Base, we are committed to delivering your pinball machines, arcade games, parts, accessories, and other amusement equipment safely and reliably.
This Shipping & Delivery Policy explains our delivery coverage, flat-rate standard delivery fee, estimated delivery times, delivery requirements, and procedures for delivery-related issues.
Delivery Coverage
Pinball Base provides standard delivery across Australia at a flat rate of AUD $330 per order for products available for delivery through our website.
We deliver to major metropolitan areas and many regional locations throughout Australia.
Because our products range from smaller parts and accessories to large and heavy pinball machines, arcade games and commercial amusement equipment, the delivery method may vary depending on the size, weight, dimensions and destination of your order.
Large products may be delivered using specialist freight carriers, commercial transport providers or other suitable delivery services.
If you are unsure whether we can deliver to your location, please contact us before placing your order:
Email: info@pinballbase.com
Phone: +61 (2) 8310-8052
Flat-Rate Shipping
Flat-Rate Standard Delivery Across Australia
Pinball Base offers standard delivery across Australia for a flat rate of AUD $330 per order.
For eligible Australian deliveries, a fixed standard shipping and delivery fee of AUD $330 per order is charged to you.
Our flat-rate standard delivery applies to the normal delivery of your purchased product to the delivery address provided at checkout.
Flat-rate standard delivery does not include optional services that go beyond normal delivery, such as installation, assembly, crane lifting, specialised lifting equipment, moving equipment upstairs, or special internal placement.
Where you request an optional service that carries an additional charge, we will communicate the applicable cost before arranging that service.
Delivery Method
Depending on the product and delivery location, your order may be delivered using:
Courier services
Freight carriers
Specialist transport providers
Truck delivery
Commercial freight services
Other suitable delivery providers
Large and heavy products, including pinball machines, arcade machines, basketball games, jukeboxes, redemption games, claw machines, skee-ball machines and alley bowlers, may require specialised transportation and appropriate unloading equipment.
For some large products, standard delivery may be made to a suitable and accessible delivery point at the property rather than to a particular room or final position inside a building.
Site Requirements
Because many of our products are large and heavy, customers are responsible for ensuring that the delivery location is reasonably accessible and suitable for the equipment being delivered.
Before ordering, please ensure that the delivery site has:
Clear access — a safe and reasonably unobstructed path for the delivery vehicle and equipment.
Suitable ground conditions — stable and reasonably level ground suitable for unloading.
Adequate clearance — sufficient space around gates, buildings, trees, overhead wires, parked vehicles and other obstacles.
Suitable entry access — where delivery inside a building has been agreed, doorways, gates and other access points must be large enough for the product.
Safe unloading space — sufficient room for the delivery provider to safely unload the equipment.
Someone available to receive the delivery — where attendance is required, an adult should be available at the delivery address.
Customers should check access dimensions before ordering large equipment.
If a delivery provider reasonably determines that the property cannot be safely accessed or the product cannot be safely unloaded, the delivery may need to be rescheduled.
Delivery Timeline
Our standard total estimated delivery timeframe is 4–14 business days from confirmation of your order and successful payment.
Cut of time: Our Cut off time is 2:00 pm from Monday to Friday
Handling time: Our estimated Handling time takes 1 to 2 business days
Transit time: Our estimated Transit Time takes 3 to 12 business days
Total estimated delivery time: Our standard total estimated delivery timeframe is 4–14 business days
Actual delivery times may vary depending on:
Your delivery location
Product availability
Freight schedules
Carrier availability
Regional or remote delivery requirements
Weather and road conditions
Public holidays
Transport disruptions
Other circumstances outside our reasonable control
We will contact you where appropriate to arrange or confirm your delivery date and estimated delivery window.
The 4–14 business-day timeframe is an estimated timeframe and not a guaranteed delivery date, unless we have expressly agreed otherwise in writing.
If we become aware of a significant delay affecting your order, we will provide an update as soon as reasonably practicable.
Delivery Costs
Standard Delivery — AUD $330 Flat Rate
Standard delivery within Australia is charged at a flat rate of AUD $330 per order.
Pinball Base charges a fixed shipping and delivery fee of AUD $330 for standard deliveries within Australia.
There is a standard shipping charge of AUD $330 per order at checkout for eligible Australian deliveries.
Optional services outside standard delivery may incur an additional charge where available. These services may include:
Installation or assembly
Crane or specialised lifting services
Special lifting equipment
Moving equipment upstairs
Special internal placement
Customer-requested storage
Customer-requested expedited delivery
Other services outside normal standard delivery
If an additional charge applies to a requested service, we will communicate the cost to you before arranging that service.
Inspection & Damage
Where practical, please inspect your order when it arrives and before the delivery provider leaves.
If you notice visible damage to the packaging or product, we recommend that you:
Take clear photographs of the packaging and damaged areas.
Notify the delivery provider where appropriate.
Contact Pinball Base as soon as reasonably possible.
Keep the original packaging until we advise whether it is required.
If your product arrives damaged, faulty, defective or materially different from what you ordered, please contact us as soon as reasonably possible.
We will assess the issue and work with you to determine the appropriate remedy.
Depending on the circumstances and applicable law, a remedy may include repair, replacement, refund or another appropriate remedy.
Nothing in this Shipping & Delivery Policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.
Rescheduling & Missed Deliveries
If you need to reschedule your delivery, please contact Pinball Base as soon as possible.
We will work with you and the delivery provider to arrange another suitable delivery time, subject to availability.
A delivery may need to be rescheduled if:
Nobody is available when attendance is required.
The delivery address provided is incorrect or incomplete.
The delivery vehicle cannot safely access the property.
The delivery site is unsafe or unsuitable.
The customer requests a change to the agreed delivery appointment.
If a carrier charges a redelivery or additional handling fee because of circumstances that are the customer’s responsibility, we will notify you of the applicable charge before passing it on, where reasonably practicable.
This does not affect any rights you may have under the Australian Consumer Law.
International Delivery
Our AUD $330 flat-rate standard delivery fee applies to deliveries within Australia.
If Pinball Base offers international delivery for a particular product, the available destination, delivery method, estimated delivery timeframe and applicable costs will be communicated before purchase.
Unless expressly stated otherwise, international customers may be responsible for charges imposed by the destination country, including:
Customs duties
Import taxes
Destination-country taxes
Customs clearance charges
Brokerage fees
Other government or carrier charges
International delivery times may vary depending on the destination, freight arrangements and customs processing.
Australian Consumer Law
Pinball Base complies with applicable Australian consumer protection laws.
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).
Where the ACL applies, customers receive automatic consumer guarantee rights when purchasing goods and services. These guarantees may include rights relating to acceptable quality, safety, durability, description and fitness for a particular purpose.
If a product has a problem, the appropriate remedy will depend on the circumstances and whether the problem is a major or minor failure. Depending on the circumstances, available remedies may include repair, replacement, refund or compensation as provided by law.
Any warranty offered by Pinball Base or a manufacturer is additional to, and does not replace, applicable Australian Consumer Law rights.
Questions?
Our team is here to help with any shipping and delivery questions.
Phone: +61 (2) 7989-4531
Email: info@pinballbase.com
Hours: 08:00 am – 05:00 pm
Address: Unit 1/26 – 28 Winchcombe Ct, Mitchell ACT 2911, Australia