Shipping Policy

Shipping & Delivery Policy

At Pinball Base, we’re committed to getting your pinball machines, arcade games, parts, and accessories to you safely, reliably, and hassle-free. Please review the details below before placing your order.

Delivery Coverage

We offer delivery across Australia, including major metropolitan areas and selected regional locations. Delivery availability may depend on the product, destination, and accessibility of the delivery address.

If you’re unsure whether we deliver to your location, please contact us at  info@pinballbase.com or +61 (2) 8310-8052 and we’ll confirm availability before you order.

Free Shipping

Pinball Base offers free standard shipping on eligible orders within Australia.

The availability of free shipping may depend on the product, delivery location, and shipping method. Where free standard shipping does not apply, any applicable delivery charge will be clearly communicated before you complete your purchase.

For large or heavy products, such as pinball machines and arcade machines, special freight arrangements may be required.

Delivery Method

Products may be delivered using appropriate courier, freight, or specialised transport services depending on the size and weight of the product and the delivery location.

Large and heavy items may require a truck equipped to safely transport and unload the product. Delivery vehicles require sufficient space to access the delivery location and safely unload your order.

Site Requirements

To ensure a smooth delivery, your delivery site should have:

  • Clear access — a safe and unobstructed path suitable for the delivery vehicle and product.
  • Suitable ground conditions — stable and reasonably level ground suitable for unloading and placing the product.
  • Adequate access — sufficient clearance from buildings, gates, trees, overhead wires, parked vehicles, and other obstacles.
  • Someone present — an adult should be available at the delivery address where attendance is required to receive and confirm delivery.

If the delivery provider determines that the site cannot be safely accessed or the product cannot be safely unloaded, delivery may need to be rescheduled.

Any additional delivery costs resulting from circumstances caused by inaccurate delivery information, inaccessible premises, or customer-requested special services will be communicated to you before they are incurred.

Delivery Timeline

Standard lead time is 6–14 business days from confirmed order and payment, depending on your location and product availability. Deliveries are scheduled during our business hours, 10:00 AM – 5:00 PM, and we’ll contact you in advance to confirm a delivery date and estimated arrival window.

Delays can occasionally occur due to weather, carrier availability, or site-access issues; we’ll communicate promptly if your delivery date changes.

Delivery Costs

Standard shipping is free on eligible Australian orders.

If a particular product or delivery location is not eligible for free standard shipping, any applicable delivery charge will be clearly communicated before you complete your purchase.

Optional services, including expedited delivery, specialised handling, installation, assembly, or placement services, may incur additional charges where available.

Inspection & Damage

Where practical, please inspect your order when it arrives and before the delivery provider leaves.

If you notice visible damage to the packaging or product, please take photographs and contact Pinball Base as soon as reasonably possible.

Please retain the original packaging where possible until we have advised you whether it is required for inspection, return, repair, or replacement.

Nothing in this section limits your rights under the Australian Consumer Law.

Rescheduling & Missed Deliveries

If you need to reschedule your delivery, please contact us as soon as possible.

Missed deliveries caused by circumstances such as an inaccessible delivery location, incorrect address information, or no authorised person being available may require the delivery provider to reschedule the delivery.

If the carrier charges a redelivery or additional handling fee as a result of circumstances within the customer’s responsibility, we will notify you before passing on any applicable charge.

International Delivery

Where Pinball Base offers delivery outside Australia, available destinations and delivery arrangements will be displayed on our website or communicated before purchase.

International delivery times vary by destination.

Unless expressly stated otherwise, customers receiving orders outside Australia may be responsible for customs duties, import taxes, destination-country taxes, customs clearance fees, and other charges imposed by the destination country.

Questions?

Our team is here to help with any shipping or delivery questions:

  • Company: Pinball Base
  • Phone: +61283108052
  • Email: info@pinballbase.com
  • Hours: 08:00 am – 05:00 pm
  • Location: Australia